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PROBLEM
The following error is encountered either during installation/removal, in the Product's Installation Log file, or in Window's Event Logs:
'Error 1618: 'Another installation is already in progress'
Product Installation Logs can be located:
- VIPRE Home:%Temp%VIPREInstall.log (or VIPREPremiumInstall.log)
- VIPRE Business:C:ProgramDataVIPRE Business AgentlogsAgent-MSI.csv (Other OS/Version Locations)
- VIPRE Email Security:%Temp%MSI*.log
ENVIRONMENT
- VIPRE Business
- VIPRE Business Premium
- VIPRE Endpoint Security
- VIPRE Email Security
- All Supported Environments
SOLUTION
This Error indicates that the Windows Installer Service is currently being utilized for another installation or update at this time. Alongside other program's Installations, Windows Updates can also occupy the Windows Installer service and will thus need to complete prior to running another installation.
However, if a previous installation was unsuccessful and did not close properly, you can end the Windows Installer Process manually:
However, if a previous installation was unsuccessful and did not close properly, you can end the Windows Installer Process manually:
- Reboot the computer and try installing again
- If the error returns, attempt to find any applications currently installing and close them
- If unable to find an application running updates, open Task Manager and navigate to the 'Processes' tab
- Select 'Show processes from all users' if it is not already.
- Locate and end any 'MSIExec.exe' entries you see.
After these steps, attempt the installation once more.
CAUSE
Microsoft Error 1618
The Windows Installer process can only run one installation at a time. Complete the other installation or wait a few minutes for the background installation taking place completes.